Termination for Consumers

If you are a consumer and would like to cancel your hosting plan or server, simply send us the following document. Of course, you can also generate a termination via our customer center

Personal Information

First Name *

Last Name *

Your Customer Number *

You can find your customer number on all bills, you received from us.

Your Email address *

If possible, please enter the email address that is also stored in your customer data.

The contract/hosting you want to cancel *

The more precisely you name the contract you want to cancel, the easier it is to assign or verify your termination. Ideally, enter your contract number and the hosting name (e.g. SSD1234).

Furthermore, the domain(s) included in the hosting tariff

If you do not want to cancel all domains in the contract, select the custom option.

Domain Handling

Delete Send AUTH code

Would you like to send us additional information?

Cancellation at the Next Possible Date

Your cancellation will take effect at the next possible date as determined by your contract terms. Our team will review your cancellation request and confirm the exact termination date.

Please Confirm *

I hereby confirm that I am a contractual partner for the above tariff under the customer number stated. The hosting tariff is to be terminated as soon as possible.

I am a consumer within the meaning of § 13 BGB (private customer). The tariff was not concluded to exercise my commercial or self-employed professional activity (entrepreneur according to § 14 BGB).

I agree that my contact details and assignment will be stored permanently for any queries.

Due to the termination of the hosting tariff, it is no longer possible to access the data stored at AD IT Systems at the end of the contract. If there is still data in the customer account after the end of the contract, it will be irretrievably deleted.